Refund Policy

1When a refund is available

You may be eligible for a refund when all of the following are true:

• The request is made within 3 days of your first subscription purchase.
• The plan is a brand-new purchase that has not already been refunded or cancelled.
• The problem relates to service performance or technical access — for example, you genuinely can't use the service.

Renewals, long-term or lifetime plans, and purchases made through third-party resellers or platforms may be handled differently and might not qualify for this policy.

2How to request a refund

Email support@getstreamer.net within 3 days of your purchase and include:

• The full name on the account
• The email address linked to the account
• Your order number or transaction ID
• A short description of the issue

Our team will review your request and usually reply within 24–48 hours.

3How refunds are processed

• Approved refunds are returned to your original payment method.
• Depending on your bank or payment provider, it can take 3–7 business days to appear.
• Refunds cover the subscription price only; third-party charges such as transaction or currency-conversion fees are non-refundable.

4When a refund is not granted

• Requests made after the 3-day window.
• Problems caused by your own internet connection, device or setup rather than our service.
• Content that is unavailable in your region due to licensing.
• A change of mind, or partial use where there is no genuine technical fault.

5Need a hand?

6Good to know

• Refund requests must be made within 3 days of purchase — late requests can't be processed.
• If you hit a technical problem, please reach out to support straight away so we can help.
• By subscribing to Get Streamer HD IPTV, you acknowledge and agree to this refund policy.